Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") govern your use of the ShipFinch delivery management platform (the "Service") operated by ShipFinch ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Your account

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account and for the accuracy of the delivery data you and your team enter into the Service.

3. Subscriptions and billing

Paid plans renew automatically on a monthly basis until cancelled. The Starter plan is $49/month and the Pro plan is $99/month. A 7-day free trial requires no credit card; after the trial ends, you must subscribe to keep using the Service. You can cancel anytime from your billing page; cancellation stops future renewals and access ends at the end of the current billing period. Promo codes may be applied as a discount in accordance with their stated terms.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Upload content that is illegal, infringing, or that you do not have the right to share.
• Attempt to access another company's data or disrupt the Service.
• Reverse engineer, resell, or sublicense the Service without permission.

5. Your content

You retain ownership of the data you submit to the Service (orders, attachments, customer details). You grant us a limited license to host and process your data as needed to run the Service for you.

6. Service availability

We work to keep the Service available but do not guarantee uninterrupted operation. We may modify or discontinue features with reasonable notice and are not liable for downtime caused by factors outside our control.

7. Termination

You can cancel your account at any time. We may suspend or terminate access if you breach these Terms or your account becomes inactive. On termination, your data is retained for 30 days, then deleted unless legal retention applies.

8. Disclaimers

The Service is provided "as is" without warranties of any kind. We do not warrant that the Service will be error-free or that delivery data will always be accurate — you are responsible for verifying your own order and driver information.

9. Limitation of liability

To the maximum extent permitted by law, ShipFinch shall not be liable for indirect, incidental, or consequential damages, or for loss of profits or data, arising from your use of the Service.

10. Changes to these Terms

We may update these Terms from time to time and will post the updated version here with a new "Last updated" date. Continued use after changes constitutes acceptance.

11. Contact

Questions about these Terms? Contact us at support@shipfinch.com.