Privacy Policy

1. Who we are

ShipFinch ("we", "us", "our") operates the ShipFinch delivery management platform (the "Service"). For questions about this policy or your data, contact us at support@shipfinch.com.

2. Information we collect

We collect the information needed to run your account and the Service:

• Account information: your name, email address, and a hashed password.
• Company information: company name, address, phone, and branch locations you add in Settings.
• Delivery data: orders, driver assignments, and file attachments you create in the app.
• Team data: names and emails of users you invite to your company workspace.
• Usage data: log data and analytics events about how you use the Service.

3. How we use your information

We use your information to provide and improve the Service, authenticate your account, communicate with you, process subscription payments, and prevent abuse. We do not sell your personal information.

4. How your data is stored

Your data is stored on secure servers managed by our infrastructure providers. Account passwords are hashed, and access to production systems is restricted to authorized personnel. File attachments are stored in encrypted object storage. Each company's data is logically separated so users in one company cannot access another company's records.

5. Data sharing

We share data only with service providers who help run the Service (such as payment processing and cloud hosting), under contracts that limit their use of your data. We may disclose information when required by law or to protect our rights.

6. Data retention

We retain your data for as long as your account is active. If you cancel your subscription, we keep your data for 30 days so you can reactivate, then delete it unless retention is required by law.

7. Requesting data deletion

You can request export or deletion of your personal data at any time by emailing support@shipfinch.com. We will respond within 30 days and delete your account and associated data (except where legal retention applies). You can also clear all delivery orders from your Settings page at any time.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Email support@shipfinch.com to exercise these rights.

9. Children's privacy

The Service is intended for business use and is not offered to anyone under 16. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time and will post the updated version here with a new "Last updated" date.

11. Contact

Questions about this Privacy Policy? Reach us at support@shipfinch.com.